Erika Hall — Conversational Design

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1:20 What is conversational design?
4:20 Conversations with robocalls
9:50 People still love websites.
13:10 Google and people are error tolerant unlike voice assistants.
16:00 A book about as much about content strategy as conversational design
18:00 How do you convince your boss to use this?
24:45 Delightful / delight as a design term is a controversial term these days.
31:20 How do you work with teams who create or discuss design systems into their products or services?
35:00 Research is often used for confirmation biases
39:30 People can sit next to each other and never collaborate
43:30 People often have a tacit agreement to not point out when higher ups doing something wrong
48:00 If it helps to have Mule Design come in and say the things people would get fired for saying, that’s a service we provide.
51:30 What are some signs that your company or culture is successfully clicking?
54:20 How can people find Erika Hall online?

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